Customer Testimonials
Friendly staff clean and comfortable waiting area. They expedited my repair since I unexpectedly had to bring my children which I really appreciated and notified me of a software update that needed to be completed that I didn't know about and helped take care of that as well. Overall, I was very very happy.
Ryan was great, very helpful. loved the no haggle pricing. he was very knowledgable about the products. Liked that they arent comission
Abby is great...thorough and courteous.....the dealership is clean and the "historical" VW's are a great treat to see in the showroom
I liked how the Company did everything thats was needed and will most likely come back again and again.Thank you
Abby is amazing. She provided us with a loaner car, she told us it would take 2 weeks for parts to come in and for the warranty work to be completed. She was spot on. I worked for 5 years at an independent VW/ Audi dealer. One of the best in the country for honesty and great service. I am usually skeptical about new car dealers. Checkerd Flag VW has to be one of the top VW dealers in the country for service. You are lucky to have Abby working for you.
Abbey did a great job. Car delivered when promised. Provided detailed explanation of service provided and mechanical problems to be resolved. Replacement parts were already ordered.
Outstanding customer service. Diagnosed and did the work we needed. Identified other things we need to be aware of but didn’t high pressure or use scare tactics. Very professional.
The Service Advisor Derrick Patton was very Professional and informative; he kept me abreast of everything that was going on with my vehicle, and had it ready when he said he would;
Competitive pricing without having to haggle. Also, the two salespeople I dealt with were very friendly and professional. I would consider buying from them again.
Derek kept me informed and checked in via text which I appreciated. Portions of my repair were under warranty and he made it easy.
Excellent customer service. Very upscale experience. I love the complimentary service car wash+vacuum, and appreciate the very thorough diagnostic of the car.
We felt like everyone was honest and tried to fill all of our needs. Ben put forth his best effort as a new employee. Buying process was like other dealerships and may have been because Ben still requires more experience to see the process through on his own.
Friendly patient staff. Helped identify the problem. Worked on scheduling the fix once the part arrived. The issue was fixed.
Great service and the advisor was very helpful and accommodating. The waiting area was co confortable and had great coffee.
Linda, Linda, Linda! She’s the bomb! The entire vibe of the store is so dope. The purchase process was painless. It was FUN!
Very good service and staff. Easy to work with from start to finish! Very satisfied with our experience at all Checkered Flag locations.
The entire process to hello to your car is ready was seamless amd extremely professional and friendly. Everybody that walked past the comfortable and spotless waiting area had a smile and a hello.
Sales guy was amazing and getting the job done was very simple This was the best car buying experience ever.
Phenomenal experience by far my best experience in purchasing a new vehicle, The staff was great and very helpful l!!! Excellent service!!.
Easy scheduling, but the valet ran my wiper with no blade on a brand new windshield. Then acted like she didn't care, oh well.
I purchase a vehicle from another dealership and have had a battery of issues. I explained to Derek, my service advisor, the issues I was having. He was patient and listened to all I had to say. He called me several times to provide updates so I was able to find transportation should they need to keep my car longer. The technician that serviced my vehicle was also great to deal with!
Sales agent was great! She was pleasant, personable, well-spoken and genuine. She knew what was important to me and what I didn't care for. She heard, presented and delivered.
It was quick and easy. Muhamed and Tatiana were wonderful to work with and I would recommend them to anyone purchasing a VW.
Aali did great! Very informative on Jetta and she walked every steps with me on the process. Answered all of the questions I had.
Muhammad Denham our Customer Sales Rep came out to see us right away when we were in the parking lot. We had been to Carmax earlier walking around their parking lot for over 90 min and no one bothered to even approach us so we left.
Friendly and Experienced staff, excellent follow up after the purchase Good Product Presentation covering all features of the vehicle. Note, that after the return to dealership, they assisted me respect and immediate attention to my vehicle need
Ryan was extremely helpful, patient, and kind, which made the experience really easy and stress free. So happy to get the car I wanted and not have to compromise on anything, not even the color!
I have had such a positive experience with this company. The customer service is great and everyone is extremely friendly.
Everything! The staff there is always friendly, on time, knowledgeable, and helpful! I love brining my vehicle there and I've purchased from this dealership multiple times.
Dylan was top notch! Friendly and on the ball! The facility is very comfortable and clean. Upgraded Coffee and snack station is a nice touch while waiting.
It was a great customer service experience, especially since I had to bring my automobile back to complete the service. And the advisor was outstanding.
They went above and beyond to assist. My check engine light came on a few days before leaving town and they were able to order parts and fix in time. They also did my oil change and recall service while it was there which saved me another trip. My service advisor, Roland was very helpful. I appreciate the efforts!
Loved everything about this place. Linda Hummel kept me 100% updated on everything. Working or her day off. Staff was super friendly. Beautiful dealership. Loved everything about it!
Thank you for keeping me updated throughout the process. Professional and friendly staff. Vehicle completed in a timely matter. Awesome Service.
My car was ready earlier than expected, and had been washed and vacuumed as well. Dylan did a great job keeping me informed during the process.
The Service Department explained the work that was to be performed. The vehicle went in the bay right away, the service was quick, clean waiting area with refreshments and a complementary car wash.
Smooth processing. Waited while car was being serviced. The newly renovated waiting area is bright and comfortable. Work was completed within the timeframe quoted to complete service.
How friendly Abby and Derek are. I feel like family when I get my car serviced. Honesty is big with them and I appreciate that 100%. The speed in which my car is ready is great even withouut an appointment. To get my dirty car back clean is icing on the cake.
Very easy drop off and customer transportation. Car wash service is always a great reminder that a dealership really cares!
Service was great and quick … my vehicle was wash clean and vacuumed …, valet meet me as soon I came in drove my car with care I take that as great way to keep a valuable customer
Derek Patton and the VW service team. I nominated Derek for President of VW in light of his excellent customer service skills and dedication to make sure your vehicle is properly serviced!
The experience was very great. Abby is the best. Very considerate of your time and makes you feel welcome. Estimate for service though a bit higher than I thought was accurate. Might get my oil change somewhere else next time the cost of filters and the labor was much higher than the local oil change places. If I need to up date my maintenance I will use Checker Flag but ordinary service best done with less expensive place.
The attention (for general maintenance service) from start to finish was fast, efficient, friendly and thorough, including comfortable waiting facilities and free refreshments.
The professionalism of staff. Their kindness, warmth, and laughter. All around great experience. It was nice to see Jay, the salesman that sold my son his car!
I had several dash board lights come on suddenly and took my car directly to dealership. I didn’t have appointment. They took my car and had it fixed by the following day. Roland the service person was very friendly and very helpful.
Fast, easy, Derrick is always awesome, on point and honest, couldn’t be happier anytime I work with him. Loaner was great and clean
excellent service, the staff is very nice and helpful. I would recommend this dealership to anyone with a VW. Awesome.
Roland was amazing. He contacted me immediately after my car was finished in service!!!! He greeted me with a smile and got all my paperwork together and sent me on my way. Checkered Flag staff is amazing.
Friendly greeting both from lot attendant and service advisor upon arrival. Service advisor discussed recommended service for my vehicle in detail.
As usual with all my experiences with Checkered Flag, everything went off without a hitch. There was one item that I hadn't anticipated that needed to be done. The young man at the counter called this to my attention, I agreed to it it up-dated and it was taken care of. I like the new furniture; it is cheery looking, comfortable and inviting.
Just easy And professional, and they kept me updated..vary satisfied..☺️☺️☺️☺️😊😊😊😊..very knowledgeable..just happy customer.thanks thanks again for the update and service
Very friendly and helpful took very good care of my car didn’t like that pushed my car off to the very last but other than that service was well
Everything was awesome! Carrington was the best salesperson I’ve ever had the pleasure to work with. I feel very comfortable in my new vehicle because I know if there were ever any issues, I would have a great dealership to to work with.
Awesome experience from start to finish. My service advisor Abby was amazing! The facility was nice and clean! I definitely recommend coming here.
The friendliness of the service managers. The professionalism and knowledge of the managers. I was also given a ride hone and back to the dealer. Above and beyond.
Instead of waiting for my Jetta to be serviced,, I was able to return home via transportation provided by the dealership.
The sales person was amazing. She went above me beyond to meet my needs. It was an excellent experience compared to other dealerships.
All the employees were very helpful, friendly, and made me feel that I was a valued customer. Abby Witmer went out of her way to show me how to navigate dash board information I was having a problem with. She is an asset to your company.
Robert & Brandon hill are amazing . Thank you for the real Ed’s and good vibes heaven sent you two are. Much love to you 2
It took a while for my car to be repaired, but the work done was very good. I Will come back again.
Job was done quickly and efficiently. The service was a very friendly environment. Will definitely recommend family and friends. Will return for future service.
Yesterday did not end ad planned.... My wife and I went to Checkered Flag Volkswagen, just to see and test drive a TAOS and TIGUAN. We were met by Aali in the parking lot, who asked if she could help. And she did - above and beyond expectations. Her knowledge of the cars and her ability to answer all of our questions made us both leave with an new TIGUAN and a gut feeling, that we were heard. I can only say, that if if were not for Aali, we might have left without a car... I can only appreciate ...
Service manager did a fantastic job of getting me worked into the schedule and have the option to get the car early or wait for a wash and clean car.
Everyone is so nice and helpful. I wasn't sure why my brand new Atlas needed to seen so early but the service was great!
The customer service provided by Mr. Dylan and service knowledge by Mr. Roland was what really made my visit great.
youir sales rep...Muhammed Denham was a wonderful to work with. We purchased our 2018 Honda CR-V and recommend your dealership and sales tech highly.
I jus luv Abby. She is so professional, and extremely customer service driven and focused. She does everything with a smile, which is what I enjoy most.
Pleasant staff. Greeted quickly and taken care of without waiting. They stayed in constant contact with me for the duration of my vehicle’s servicing.
Service department was very helpful, would recommend Checkered Flag VW! We were able to get our car in for factory service and couldn't have been happier with the experience.
8/14 PM Well now, the personnel were congenial. As for the work, this AM when I got into my car I could smell gasoline, same as Tuesday, 8/3. when I dropped it off for repair. I picked up my car on Friday, 8/13. No loner was pffered to me. You answer the question on how satisfied would you be in this regard. I called Mr Patton this morning and left a message about the gsdoline and engine light.
Best Service Team in Town! Checkered Flag VW is the only way to go! For sales and service, don’t even look anywhere else.
Muhammad Denham was my salesman and he made the experience wonderful! He was very knowledgeable of the vehicle and patiently explained the warranty options. Excellent customer service!
Derek and Roland were extremely helpful and great with communication! Derek was amazing at checking me out when Roland could not, along with explaining the process of what occurred with my check engine and exhaust light.
Derek was awesome. We appreciated him going the extra mile to get everything taken care of. My wife had some issues with her Atlas and also wanted roof racks installed and he took care of everything plus the oil change and state inspection.
There is a reason I visit your dealership: quality and service. The job gets done right the first time, if there are any hiccups along the way you tell me, and I always get the most polite and professional assistance. I'm given options and none of the staff are pushy.
Muhammed was very respectful, understanding and straightforward. He even reached out to us from his personal cell outside of working hours. The market is crazy right now, and Checkered Flag didn’t gouge us on price the way all of the other dealers are doing.
No pressure. Muhammad & Kevin were great and straight forward. I am happy with my purchase and will be back to Checkered Flag in the future.
All of the staff was extremely friendly and helpful. All issues I had were addressed and the car came out looking and running way better.
The front desk workers were friendly and explained everything. The mechanics showed me around my car and were professional. The waiting area was comfortable with the tv and chairs but it was way too cold with the blasted AC. Snacks and drinks in the cooler should be complimentary. Overall everything was ok but not the best VW service I have had compared to out of state.
Linda is the most amazing person I’ve ever met at a dealership. She respected my budget and was able to find me a really cute suv!
Aali was wonderful! She remembered we were looking for a specific Atlas and called us over a month later with a new car that we bought!
Nick Rios is the associate to call. I’ve done business all over the world and Nick Rios’s attention to detail and customer service is world class. He helped me find the car I wanted and picked me up as I flew in to pick up the car. Beyond just being a respectful and likable person, Nicke is detailed, complete and timely with communication. I’d buy another car from Checkered or wherever Nick may work. Great experience.
Gabi was very friendly and made the process fun. We enjoyed working with her and recommend her to anyone looking for a new car in the area.
This is my 3rd car from Checkered Flag. I really enjoy having a volkswagen and its definitely nice getting it through Checkered Flag. The sales people were great. I believe their names were Carrington and Linda.
Everyone is friendly and kind and very helpful. Don’t mind waiting for car because the facilities is clean and very nice and comfortable and also dog friendly. Never dread having to get my car worked on.
Communication about my cars startles and repair. The final total was higher than what was understood and Abby adjusted it and we were very pleased and grateful.
Love how personable the service staff is to their clients! Abby Witmer has created trust between service dept and the customer!
Always a pleasure to work with your service staff. Polite, informative, flexible. I have bought 4 cars from checkered flag VW, love them all.
Jay was very informative and patient with us as we decided between 2 vehicles. He is an expert in his field. He also gave us space when making our decision.
The people were very nice and were willing to help. Plenty of cars to choose from. Clean and courteous staff
I walked in with no appointment and was told it might be a two hour wait before my car would be serviced, I was out in an hour and half. Great customer service!!
Everyone was friendly. No high pressure sales tactics. Aali, was helpful, courteous and made sure i got the right car. I even had another dealership willing to beat the deal i was getting here but i still chose to purchase with checkered flag VW due to the reasons above. After the purchase, due to a health situation with my wife, Aali delivered the vehicle to my home and by the way i live about an hour each way from the store. Everyone here went above and beyond and took the stress out of the car buying experience.
Service staff went out of their way to make sure we were taken care of. Even though they were packed full, they figured out how to get us in to make sure the car was safe. Car had an issue on the drive down from New Hampshire and they went out of their way to get it back on the road.
Isaiah Keene was my sales representative and he did an outstanding job. All questions I asked were promptly answered. If he didn’t know, he didn’t hesitate to find it. He explained he has only been with the company a short time but I would’ve never known. I had been looking at this vehicle for a while and talked with many sales reps from different dealerships. Isaiah Keene definitely made me comfortable enough to buy. So, the best part of the sales experience was having Isaiah Keene as my sales partner!!
Great customer service very polite got home and got a ride back to get my car there very genuine. Service was great
Sales staff is awesome and friendly and make the car buying experience amazing!!! I have bought 3 cars from them customer for life!!
Pre-attention paid by entire service department to my visit. Service manager (Jesus) , shop manager (Greg) and service advisor (Abby) all completely on top of details pertaining to my visit. Replacement tires and under-hood repairs entirely attended to.
Service advisors are professional, energetic and always ensure everything is taken care of! Technicians blow away the competition with there knowledge and professionalism.
Employees are respectful and courteous however it took them 2 weeks to fix my brand new car. You should call them to give you updates.
We really liked the sales associates at Checkered. They were attentive and didn't pressure us or come across as pushy.
