The woman who assisted me, Abby Witmer, was very personable and helpful. She got me a shuttle to take me home from the dealership while they were working on my car and then got me a Lyft to pick me up from my home when my car was ready.
Easy to schedule, great customer service, and always respectful of my time. Derek Patton is a friendly face and always makes me feel welcome.
Derek is always incredibly friendly and always asks and takes care of any concerns we may have for our vehicles. This dealership is overall amazingly friendly and does everything they can to take care of you and your wants and needs!
Abby is awesome. Easy to make appointment. Car was clean when I got it back. This is my 5th car from checkered flag and enjoy service and sales from you guys. Thank you.
It was my first time buying a car and Linda walked me through the process and made it stress-free. The car I purchased runs extremely well and had an extremely fair price. I loved the entire experience.
I will be taking my car elsewhere for repairs. Your service advisors, while kind, are not thorough. I was very unhappy with my experience.
The staff was very helpful and didn't try to upsell, and always kept me informed. The free wash and vacuum was a nice addition as well.
I had a great experience at this dealership! Linda and Ali were above and beyond helpful. I sincerely appreciated their no hassle approach. They provide me the information I needed, and gave me space to make the decision without numerous text and phone calls. They were transparent on what they were and were not allowed to do, and never fed me a line. Excellent dealership, would definitely buy there again!
Quick, professional and to the point. Didn’t try to up sale by doing high pressure sales. From checking in outside until checkout was a smooth transition.
The friendly employees. They kept me updated on when my service would be done and gave me a ride home after I dropped my car off.
Everyone I have dealt with is pleasant and helpful. They listened to my concerns, didn’t push to my buy something I didn’t want and were very accommodating for repairs and a loaner.
Employee's were courteous and friendly willing to help and did their best to stream line the buying process. I would recommend others to visit when looking to purchase a car.
Amazing the whole process!! Gabby and Mike were so friendly and made a stressful FUN! We had been trying to get into a lease for about a year. Every dealership we went to was stressful and super pushy. No one wanted to get us into a lease but wanted to push new purchases onto us. The other dealership we went to was one we tried to keep our customer loyalty to, but they weren't even concerned of that and we were just another number. The process was VERY tiring and this dealership was my last stop. After this I ...
The service advisor was excellent in his knowledge, professionalism, caring for my satisfaction with the work completed, and also advised me of the next steps in my service program. The facility was clean, safe (COVID-19 protocols were in place), and pleasant. The work was completed correctly and in a timely manner.
the ease of the process, and staff was friendly and knowledgeable. Getting a loner was quick and easy. Would recommend to others.
The sales team was incredibly personable. They were wonderful to work with and genuinely wanted to get us into the car we wanted.
Aliyah was very helpful and very friendly. Did not feel rush or was very well informed and happy to get the car.
The customer service provuded by the service department representatives was outstanding. They kept me updated throughout the repair process and handled all communications with my insurance adjuster.
We had an absolutely wonderful experience with Gabby! She was straight forward, very accommodating to our little family, and never pushed anything on us. She was kind, sweet, and personable throughout the entire purchase. The trade process was easy, they gave us a completely reasonable offer, and there wasn’t anything extraneous with the new car deal. They came straight to the table with exactly what we were looking for, no negotiating required. I am so glad we came to see Gabby. Could not have asked for a better experience, and we absolutely love our new Volkswagen.
I appreciate how my service consultant, Roland, reached out to me informing me of any updates regarding my vehicle. He was so polite and professional. I also appreciate how another service consultant, Ben, contacted me to let me know I left a personal item in the loaner and they would hold it for me to pick it up. Other dealers could have simply thrown it out.
Been and Derek were very polite yet professional. My detailing was done so well. I'm really satisfied with the service received.
Easy check in, clean office, friendly staff, good service. I always look forward to my scheduled maintenance because it is always a stress-free engagement.
Muhammad was very easygoing and easy to work with and he made what is usually a very painful and drawn out process, a breeze!
I loved the drop off availability and picking my car up was quick and easy. They pulled my car around for me. The associate (I think it was Roland?) called me the evening before to tell me it was done. He also checked me out and was very professional, courteous and upbeat. The car was really clean inside and out which was a nice bonus!
People are very nice and the service is excellent!! We purchased the car from there, and it was a hassle free enjoyable experience.
The personality of my salesperson, Linda Hummel, made the experience non-stressful and pleasant. I got the best car I think I've ever had. I love it! It has bells and whistles that are standard and not add-ons. Exceeded my expectations.
The team is so great. Everyone is always kind and helpful. They all appear to adhere to the COVID guidelines. Krystal is the BEST by far.
Fast, and easy service. Workers are very communicable and respectful. Took less than a week to fix the heater core on my 2013 Volkswagen Golf TDI.
They took my car on time, complete the service required and and returned it clean, inside and out. Nice job!
I liked being able to text the technician, and the use of Uber for a ride. Customer Service was excellent, and the facilities were clean and friendly.
Derek is an awesome service rep! I always feel well taken care of! He ensures that all of f my concerns are addressed and service is always fast, reliable and excellent!
Awesome customer service and the text updates. I knew what was going on at all times. Derrick was very professional and knowledgeable in recommendation.
1. Personal service based on customer needs; there was not an agenda to sell more services than needed. 2. Frequent and clear communication about the status of repairs. Honest/fair feedback.
The positivism across all departments is infectious and indicates a business that cares for it's employees. Happy employees translates to proactive service.
Due to appointments being backed up 2 weeks at Checkered Flag, i took it to Southern VW which had the car for 2 weeks and couldn't find the problem. I then made a troubleshooting appointment at Checkered Flag and the issue was identified the same day. Never will I ever take a car to Southern VW.
I have always found customer service at this dealership to be excellent. You value your customers and complete the necessary work on my vehicle in a timely manner.
I thought I had an appointment but it wasn’t scheduled but they fit me in! They’re friendly and helpful. They’re always willing to work with me to ensure I get what I need done.
I could drop off and my car to be serviced even though appointments were about a week out And get a ride back home
Took me as a walk-in as I was having a tire issue. Fast, friendly service with honest suggestions. Easy to communicate with.
Easy to drop off. Updates on status. Was done with vehicle earlier than expected. Staff are always professional and friendly.
Gabby is easy to work with. I returned a vehicle within 72 hours to purchase another and she made the process seamless.
Everyone is chill and really helpful. I will continue to take my car here when I'm in Virginia beach again.
Service team ensured all my needs were met and actually complemented my car since it was a used car I found somewhere else.
We met with Ryan once to take a look at the Cross Sport. He was great. We went back Friday night and he was really busy. He had Jay answer any questions we had and then Gabby stepped in. She completed the sale process with us and was awesome!!!
They ensured they would fix our problem the cheapest way possible and they did! The parking to drop someone off or pick someone else was not good but the great service we revived was like no other.
The in stock inventory. I was able to get the vehicle we wanted color and options. Some we are repeat customers also knowing some of the staff still working there was a refreshing sight.
Linda was so helpful and friendly. And the buying process made me feel like I was getting a good deal.
How professional and kind my advisor is! She’s always been kind and extremely helpful whenever I’ve needed it! Definitely will be returning.
Crystl was great! She was very professional and knowledgeable. She was able to get me a quote quickly for a broken gas cap.
The service to my vehicle is provided by VW authorized mechanics aware of its quirks. Plus, checkout time was decreased with pay online! Nice add!
My car was dead; wouldn’t start. I was told to jumpstart it and bring it in and they would make it right. They sure did. Put in a new battery and it starts and problem fixed. Great service!
Muhammad was very nice answered all questions and respected our decisions. He was not pushy as the manager with the black shirt and blonde hair was.
Cristi was knowledgeable of the vehicles we we’re looking at and answered all of our questions. She was great to work with same made the process fast and simple. Gabby was also helping and was knowledgeable and quick was well. We also had interaction with Tatsiana and Kevin who were kind and checked in on us. Gabby and Cristi didn’t push any products on us which was very much appreciative. They were actually the opposite and got us in to a package that suited our needs without going too far out of our budget. Because of Gabby and ...
Chrystal was a very professional, courteous, and friendly person to deal with from the very beginning and through out the process. I really liked the fact that I could get A shuttle to my work as well as getting my car delivered to me. Everyone was very professional and courteous.
For some reason my scheduled appointment was not on the schedule. I was treated politely and with kindness and that they would fit me in as I had just driven over from The Eastern Shore. Everything was thoroughly explained to me.
My car buying experience was fast and easy. My salesperson Linda was amazing. She was easy to talk to and listened to what I wanted.
Came back after 40K checkup since my tire low pressure light was on. Checked pressure (of course) which was good, and service member showed me where the pressure reset light was in the glove box of my GLI. Some great help.
Everything was great. I was very impressed with Marvin Arthur. He explained everything to me about the company. Very professional and I would recommend anyone who is looking to purchase a vehicle to talk to my guy Marvin
The communication about what was scheduled to be done and also after the service what was done. Was pleased that there was social distancing in the waiting area. Appreciated the extra coupon I received by email to get a discount on my windshield wipers. The person I dealt with was very helpful and seemed to care.
We were shopping around. We'd stopped at the Subaru dealership a few times but weren't crazy about the Accent. As a fluke, we stopped at Volkswagen and our Salesman Ryan Hillman was such a delight to work with. Our personalities clicked immediately. He asked what was important to us and stirred us in the right direction. He's extremely patient and polite. Over the weekend, we decided the Atlas Premium SEL was the car for us. We couldn't be happier.
I would like to give a big thumbs up to Linda my sales rep at Checkered Flag Volkswagen. She was nice enough to help me while she was having a bite to eat and I interrupted her. She assisted me with my vehicle purchase and never got a chance to finish her food. Linda has a great personality, attitude, and good conversation. She even followed up with me to send a birthday shout out. Truly appreciate what you do. Also, I would like to give a shout out to Mike who handled my paperwork. He was able to get the ...
My experience was very professional I was greeted with a warm welcome I was able to ask several questions about my services and they help me to save extra money During my services !!
I always receive great service at Checkered Flag Volkswagen. The crew is very informative with every visit and always a welcoming atmosphere.
How it was focused on my wants and needs for a car. they made time for us last minute. Ryan was very helpful
Great friendly service that did not try to sell me what I didn’t need. Nice to have the car cleaned too
Everything went as planned on time. I could not get up to retrieve my vehicle and VW delivered it to my home.
The service department staff was professional and friendly. Derek was my rep and he was fantastic. My Touareg was in for service and some repairs and Derek did a great job keeping me informed on the status of the work until it was complete. I did not have to call him and he understood the work being done when we spoke! Also, it didn't take long to drop off my car and get a nice loaner (which was a new Tiguan). Derek was out when I picked up my car, so Abby stepped in to prepare my paperwork and ...
The workers was very helpful. They were concerned about what help I needed. Smiles and polite. I will come back. Thk u
I like everything about Checkered Flag Volkswagen and I have for the last 20 years. The place is clean, well organized, the service area is as clean and organized as an operating room. Service Representative Krystl is excellent, always on top of things. Mostly, I completely trust Checkered Flag to keep the best interest of my car and my finances in mind.
Work was performed to satisfaction, service writer was easy to work with and easy to get in contact with. Work was done in reasonable time.
Kristi Airington made it a pleasant and seamless experience. She is very knowledgeable and has a great personality, she definitely knows her business. I would definitely recommend Checkered Flag Hyundai World and Kristi Airington. Outstanding service, great experience.
Another amazing experience with Checkered Flag VW. Took care of the issue and kept me informed of each step with daily updates.
No pressure and catered to my needs and wish list. The car looked even better in person. Financing was easy and the packages were again no pressure. Excellent experience!
Easy, no stress or pressure to buy. Very helpful in finding just what I was looking for. I would definitely recommend!
Worked with one person and no pressure at all! First time buying a car and not wanting to walk out.
The overall very good attitude everyone the shop was very clean and even the bathrooms the waiting rooms or not enough new literature for new vehicles
Great service, they did a great job, amazing job they do. I’m always pleased with the service Keep up the great work.
Courteous, prompt, and trustworthy. All people from the techs to the customer service personnel were great. Very helpful and did not try to up sell using high pressure. They have our business for life now!
Quick, efficient, thorough and informative. I love the customer service from booking to picking up. Enjoy dealing with everyone here!
Friendly. They also squeezed me in when I messed up my appointment despite being fully booked.. great facility and people
No pressure, Linda had lots of patience, answered all our questions And the entire staff was very friendly. One stop for all transactions was appreciated.
Everyone having on masks. How friendly everyone was. Also being able to have my car washed and vacuumed. Everyone was just great.
The guy at the desk is ALWAYS very friendly and makes it a very nice to deal with. I have never had a bad drop off and pick up. The shuttle driver was pretty great too!
Great service. Didnt just try to get you to pay for repairs you might not need but let you know what should be done now and what could wait.
Great Experience, Great Staff, Great Service, Safe and Clean Facilities. Repairs are done right the first time. Caring, friendly, and professional staff who knows their products and services well.
I was a difficult buyer. Everyone was nice and patient. Our experience was uneventful. Let’s face it buying a car is stressful and takes at least half the day. Checkered Flag VW does a goid job at customer service and no pressure.
Have loved everything about my experience, from the purchase to the service. I know that I will be taking care of and not given the run around.
Thanks for picking up my wife at Doctors office and bringing her to your dealership while we waited for repairs.
Technician actually rode in car with me to hear noise I was describing. Friendly staff that kept me informed regarding matters pertaining to my car.
I liked that the service department always kept me informed on the status of my vehicle. And provided assistance for transportation when my vehicle wasn’t ready. The atmosphere was very light and cheerful, the staff was definitely helpful while I waited for my vehicle.
Abby was awesome. She was friendly and helped us move about our schedule by providing an on the spot loaner.
Great experience! Linda helped me make the best decision for my family and she was in constant communication with me making sure all my questions were answered. Very happy with my purchase. Great team , thank you all !
Everything about our Checkered Flag dealership is great. From the greeters out front, who always greet ya with a smile and direct us as to where to proceed. Let's give them a 10. Then we're greeted by Krystal, love seeing her smiling face. She lets me know what to expect , how long I'll be, and always makes me feel comfortable. We'll give her a 10. Then there's Abby, (sorry if my spelling is wrong) she's so genuinely kind, while being professional. She actually gives me the total of what's being done, while explaining everything, that ...
Everyone I'v worked with has been friendly, professional, and organized. I've test driven a car there before, and everyone was a pleasure to work with. I also took my car recently to get an exhaust installed. Couldn't be happier with the experience.
No pressure. Gabby Alfieri was very professional and a pleasure to work with! Got the car I wanted at the price I was looking for.
Everything. Friendly service. Down to earth employees. It was Just a great experience. An awful situation became easier due to the staff and all the help they provided
Answered all questions. Did not talk down to me. No overselling. Shuttle after dropping off car. Reminders about appointments. Fin.
Excellent friendly service, who went over everything and returned a shiny clean car. Will definitely return for any further service needs.
It was pouring down raining, I was late. They told me not to worry it was ok. Greeted me warmly, handled my issue. I asked a question and he went to get my car pulled it under the overhead to show me how to do what I wanted and kept me from getting wet while he showed me. Just so polite and so courteous
The staff was very friendly and professional. I was extremely nervous about having my car serviced during this pandemic. Once I arrived I felt safe that they would take all precautions with me in the waiting room and my in car.