Customer Testimonials
What's not to like! The staff and the efficiency of service is at the top of the list! Would not go anywhere else!
Great Service, customer support was fantastic, the level of service was top notch. Will recommend to everyone and always come back for all car related items.
My experience here was great! Scott was very helpful and made me feel confident in the car I was purchasing. He was very patient with all of my questions and knew all the answers. He took my specific requests into consideration which lead me to find the perfect car. I never felt any pressure and I am very happy with my experience.
it was quick, the staff was friendly. They offered a ride and snacks, the waiting area was very well maintained.
Great service! Quality service, reminder notifications, honest evaluation. They truly care about how they treat their customers. Always enjoy my service visits.
I did not want long for my service. Extremely friendly. Spacious and cozy. A very inviting place to get your car serviced.
Ali was great. She made the process as stress-free as possible. It was great not going to multiple people to close the sale.
Super Easy, Friendly had my car ready. They also have a Good Buying Experience with the No Haggle set prices and no added Mark Up Cost.
Daniel in the service dept was so kind and helpful. Got my car in and out very quickly. He’s a keeper!! Great ambassador for your company.
Staff ..everyone is always very nice and accommodating. This pertains to everyone who you come on contact with at the facility
Friendly staff and excellent customer service! Love bringing my vehicle here! The facilities are nice and comfortable. They even have fresh fruit for their customers now.
We had visited several other dealerships in our search for an EV. Our experience at Checkered Flag exceeded the rest by answering all our questions and concerns. The customer service was exceptional.
Work that was done was done timely and correct, but not all scheduled work was done as it should have been.
Cheerful, informative, and prompt service provided by Brianna and others at the service desk! Excellent shuttle service provided Bryan. Clean and comfortable facility.
I was told that my car would not be looked at for 5 days and was very pleased to hear it was ready for pickup the next day! A bit disappointed at the price I paid and more disappointed by the car wash I got. Would have opted out had I known all they were going to do was get it wet and let it dry out in the sun, leaving a TON of water spots all over my black Golf R.
Great people, great performances, great prices!thanks for the wonderful experience, everyone was wonderful and such a pleasant surrounding. And a very MERRY CHRISTMAS to all.
Amy my advisor was helpful, kept me updated, and fun to work with. The facility is very clean and everyone I encountered was friendly. I was impressed by how organized the service department is - it is run very well.
Your customer service reps are always so nice and helpful. The service rep kept me updated on how long the service was going to take which I appreciated to set my time schedule up.
It was great the staff was nice and thoughtful. The service went well. The waiting room was clean and comfortable. They also had coffe for us to drink.
Staff was friendly and prompt. They had records in order and saw that I was a regular customer. Terrific customer service!
Great communication, our car was ready when requested. The staff were courteous and clear. The car was clean when returned.
They worked on my car very quickly. They were excellent with their customer service. I most definitely will recommend them to my friends and family.
I had messaged Volkswagen inquiring about the 2019 Tiguan and Jay ended up calling me to set up a time. From start to finish Jay was on it, very professional and extremely knowledgeable about everything Volkswagen! Thankfully because this was my first Volkswagen since I’ve owned nothing but Toyota’s for the last 25yrs.
I am always pleasantly greeted, everyone is helpful and accommodating and the waiting room is clean and pleasant. The courtesy shuttle team also deserves a shout out! Way better than an UBER!
Derek and CFVW crew provided excellent customer service. Made sure I understood issues they discovered and got my ok to give them couple days to resolve. He confirmed that repairs were covered under warranty. Kept me informed throughout. I drove car to Richmond from VB after pickup and engine felt and sounded great. Feel comfortable my daughter is driving a safe and reliable car.
Service writer knowledgeable and timely assistance for my concern. I received excellent service at Checkered Flag VW. The parts and service departments are always friendly and helpful.
Service has been consistently efficient, thorough and always with a smile in a comfortable atmosphere with coffee and hot chocolate at hand (freebies).
Service advisor, Amy, was great. Knowledgeable, focused and responsive. Replaced FOB battery quickly and addressed the intermittent “engine stop function.” Great job!
The service advisor is very helpful, patient, and polite. Check details, ask questions to make sure I am aware of what is going on. Great service.
The representative was very helpful, knowledgeable and professional from the moment I was approached, and kept me informed throughout the day till I picked up my vehicle
Nick Rios was amazing. He was so helpful. He explained everything in detail. He was patient and took his whole day to help me choose the right car for my needs
Daniel was AWESOME. I have had a few experiences over the last couple years where I refuse to have my vehicle serviced for simple routine things like oil change/ tire rotation and being asked if I’m dropping it off or staying. If I chose to stay I’m told it will take roughly 4 hours to change oil due to “we are down a few technicians”. After literally told exactly this at 7:30am in the morning to have an oil change the last several times I’ve tried, I started to have oil change service done elsewhere, along with state ...
To the point, and easy to work with your service desk. The shuttle service is also very convenient. Abby for President!
The dealership is clean and very well maintained. The service waiting area is warm and comfortable. The service experience was friendly and professional. The service advisor explained everything, Great experience!
Staff is always friendly and makes you feel welcome. Also, I don’t feel like I’m being overcharged for services or being pushed for unnecessary repairs.
Always great service from Abby and Derek. Informative, polite, great updates. Always an easy and quick pick up and drop off, any issues I get a call right away.
Daniel Simmons provided exceptional customer service. Service personnel promptly met me upon arrival and quickly took my vehicle in for service.
Everyone friendly and ready to help, clean facilities. Like knowing my car is in good hands and the problem will be taken care of.
Abby or Derek has been my service writer each time i needed work done. They work so hard to get my Jetta out in one day.They are very professional and nice
Times have changed. Where are the skilled technicians they really understood their training? They’re hard to find. My service advisor took too long to provide feedback on my vehicle while in service. The text messages she sent were confusing. The dealership doesn’t appear to lacking technicians. I don’t understand why my vehicle was there for almost 2 weeks over an ignition problem. This was the purpose of taking it to the dealer. I will not return to this location for future service.
Nick Rios was very courteous, hospitable, and welcoming. During our time there we felt comfortable and not preyed on like how it usually is with sales representative. The process was smooth and the overall environment of the dealership was laidback yet professional.
I thought that the staff were very personable and friendly staff. I didn’t have any issues besides getting a shuttle to work. I had to call an Uber after waiting for an hour for the shuttle and was late to work.
Aali was very welcoming and up front! Even though she was busy, she took her time to pay attention to whatever I was looking for in a new vehicle. I brought my husband with me as backup, but as soon as Aali understood that it was car shopping for me, she said, "Oh, I should be focusing my attention on you!" which was EONS better than another local dealership. Great service, great communication through texting. Hilarious updates when my car magically appeared a whole WEEK before the expected delivery date. She helped pre-fill paperwork before I traded in ...
The staff is friendly and easy to communicate with regarding updates on your car. The facility is clean and welcoming.
Customer service reps were very professional. Received great interaction from the representatives regarding status of work required. I will definitely come back!
Sales rep responded to my texts offered to get me ride to pick up my car. He explained what was done to my car.
Amy was very helpful and friendly. She ensured my vehicle was out on time and an additional issue was resolved during my appointment.
My appointment started on time, the service representative was very courteous and knowledgeable about what was needed to get me in and out in a reasonable time.
Outstanding service advisors, clean environment, well trained techs. Accurate price quote, Car clean when picked up. Friendly staff. Loaner car was ready for me. No hassle check out.
Scott Cust was patient, kind, informative and helpful. He went the extra mile to make sure that I was happy with my purchase.
Excellent Customer Service. Service representative explained work to be done and work completed. Even provided complementary car wash. In that we purchased the serviced 2019 VW Beetle we recommend this Dealership.
Derek kept me in the loop from start to finish. I knew exactly what was being repaired/serviced and why. Excellent service, as usual.
Checkered Flag Volkswagen made it so simple to purchase a car remotely without ever have to visit the actual dealer.
It was simple and honest experience of buying. It was truly commendable customer service. I recommend this location at Checkered flag Volkswagen dealership for anyone who looks for straightforward excellent service
My experience was with Checkered Flag VW. Since purchasing my vehicle in 2020, the sales staff (Linda), and the people that have completed service on my car 10,000 and 20,000 mile service have been excellent. When people ask me where I purchased my car, I tell them Checkered Flag, I even suggest asking for Linda as sales associate. The people working on the vehicle have done a wonderful job. I have never been charged an additional charges for anything. I know when my 4 - 6 years is up I will have to pay for things. But I will say I am impressed, my 10,000 mile ...
The communication, and the salesman very knowledgeable about Volkswagen. The atmosphere was nice. Clean facilities. We was happy with the customer service.
Customer service was above and beyond. Abby is awesome. Service needed was lengthy we knew but they got it done a timely manner
I bought a Jetta a year ago the experience was great so the service was also great. So I returned to another vehicle and this experience was ever better Serling Washington was out of this world very well mannered knowledgeable great personality. I will be back for my third vehicle for my youngest son. I hope Mr. Washington will be there. He introduced my wife and I to his team lead very help and polite.
The customer service was outstanding. The ride home was unexpected and I am thankful for it. The work was done quickly and the car was clean.
Did not try to do service that wasn’t needed. That was my experience at the other dealership I use to go to
Anytime I have to bring my car in, the attendants outside are always extremely nice and quick to assist me as soon as I pull up! When I checked in at the desk, I was assisted by Amy. She was wonderful!! She had a very positive and cheerful attitude. She was extremely nice and put me at ease when dropping my Atlas off. She informed me on everything that was being done to the vehicle and explained everything on the papers that I had to sign, which I appreciated. Amy made the overall check in process very smooth and quick. ...
The employee that helped me at the service desk was amazing. Went over everything answered my questions and even went above and beyond when I told her I was meeting some friends and she told me about a few places that we should go. Great employee!!
Always kept me updated throughout the entire process. Politeness towards me as a woman, I have had rude service from other dealerships, where they would only talk to my husband, not me (southern). Loved that they drove my car up to me instead of me searching for it in the parking.
Nick and Gabby were very helpful and it didn't ever feel like you were being pushed to buy anything. They answered every question and were very kind and welcoming.
Dylan at the the service desk was so helpful and knowledgeable and understanding. We kept calling to rush the job simply because our college student is heading back very soon, Dylan was very sympathetic
Salesman Nick and Kevin was helpful in everything dealing with my purchase. Pleasant, very friendly and understanding. I would go to these two young men again and recommend my friends
The area is very clean and well maintained. The lady cleaning the waiting area was very polite and helpful. The service advisors are great at their jobs in keeping you informed on the maintenance need for my vehicle.
Friendly Service got me in out in a Speedy time. I come to your location anytime I am in Virginia.
Loved the friendly staff and fast service. Love the option of a shuttle. Bonus that the actual cost was less than the estimated cost.
It was wonderful to go into a dealership and have a salesperson that was actually knowledgeable about the cars they were selling. My husband is a bit of a car buff and usually knows more about the car than the salesperson. Nick Rios-Suarez was very knowledgeable and could banter back and forth with my husband about the different engines and all the specs. Nick was also willing to search out information on other vehicles in transit and in the area that would get us into the car we were looking for. We didn't end up with everything we wanted ...
You services adviser was caring and knowledgeable when I arrived in a tow truck. She advised me and would call me. I left and received a call within an hour. Initially when I called for services that my beetle and I are being towed with a blown tire. That person said I could not drop off my car unless I had an appt. So she gave me Aug 15. I was shocked but took the appt date. Again and service dept serviced my beetle with care.
Jay Pichardo did a great job working with me. He’s knowledgeable, professional, personable and really does care for his clients. He was always happy to answer my questions and secure me the car I wanted.
I knew exactly what I was looking for! I didn’t need anyone to sell me a car, I just needed someone to start the paperwork. That being said, sales specialist need to be trained in conversation. I felt like I was hanging out with my teenager all day!
Fast and easy to deal with ….helpful people and easy to Schedule… will recommend dealership to others .. car is clean at pickup
Abby, my service advisor was amazing so informative and communicates every step. She advised me of what would probably end to be taken care of before the next visit.
The professional personnel. Mike assisted us in every moment and recommended us the best car according to our requirements. We were expecting a military discount, but unfortunately it did not occur.
Abby and her team were professional and friendly. The family atmosphere among the personnel was refreshing. Abby got me in and out in a timely manner so that we could leave on vacation with an easy mind.
Good communication- fast completion of services. I purchased my 2020 Tiguan out of the area and Checkered Flag has been my go to dealership for service. They treat me just as If I purchased the vehicle there.
I had a small issue with my car still under warranty however the fast, friendly and professional service of solving the problem made me forget about the waste of time bringing the car to the workshop.
First off the location is perfect. Very easy to get to. Secondly Abbey is one of the most professional attendants I have encountered with Checkered Flag. I also have been using Hyundai Checkered Flag since I moved to Virginia in 2013. She was very kind and was extremely good at communicating everything. She went above and beyond on making sure my wife’s car was taken care of after she got into an accident back in November 2021. She is also very knowledgeable of a multitude of Volkswagen cars.
Easy and straight to the point process. No added markups like most dealerships do. My husband and I agree that along side purchasing our vehicle, our salesperson Mike was the next best part of the day! It didn’t feel like we were been pressured into anything and his personality and enthusiasm overall is what all salesmen should strive to have.
It was so easy and everyone was incredibly friendly. I was really dreading buying a new car but Nick was awesome to work with. We also had a great experience with Brandon at the Hyundai dealership.
Worked with Nick to find the right vehicle for what I was looking for. No pressure, he just listened and pointed me in the direction of what I was seeking. He's outstanding! Kevin and Gabby also provided excellent service during the last stages of my experience. Michael reinforced my need and ability to get out of another, really bad "deal" somewhere else. So happy with my new Tiguan and my experience at CFVW was exceptional...well exceptional for other dealerships...I'm thinking great, attentive service and good people is normal at Checkered Flag VW.
Derek and Will are amazing! Everyone was friendly and extremely helpful. Everything was great. Thank you so much. Can’t wait to come back.
It was a pleasant experience. They took care of my car and fixed it up nicely. I would definitely go back to them again in the future.
I did not like the experience at all. I was misinformed and provided with false information from the service advisor, roland.
Derek was attentive and helpful. Kept me informed and up to date with my service status. Nice and easy thanks
Accommodated my walk in and were very friendly and helpful. I went to another place for a state inspection since I needed one quick and they couldn’t accommodate me, VW accommodated my walk in, kept thorough communication with me and were very nice.
VW Virginia Beach. I'm grateful to Nick and the team the manager the sales team the service team and everybody else and Volkswagen these guys are awesome I trust them with anybody else who wants to get a Volkswagen 100% .not I'm from South Africa never before I've ever Received the best top notch customer service with my financial advisors at VW GTI..no more words.rathar that I can tell you that for sure, I'm grateful and thank you.
Brandon, Mike and Kevin were all amazing to work with. They didn’t try to hustle me. They gave me the info straight and we worked together to find what would work for me.
Staff was friendly & welcoming. Service performed was excellent.I loved that they offered to shuttle me to and from work while my service was being performed.
Professional. Waiting room was spotless… enjoyed the time reading and drinking coffee. Great polite service. Will continue to have maintenance care here.
It was quick and seamless. Just moved here from SC and got my 10k mile service on my 22’ Passat. Inside of the showroom was amazing. Cool snack choices while you wait. Great dealership overall.
The overall experience was great. Nick, our sales rep was awesome! He was very personable and genuine. He seems to really care about the people he's helping out, he even gave our youngest a little batman toy to play with. Also, Mike the team lead was nice and super helpful with the car and our kids and gave our youngest a little super man toy when the batman toy that nick gave him's head popped off. I kind of want to go back just to hang out with Nick and Mike.
Friendly staff, good energy, very knowledgeable, the process was simple and easy, I would recommend them to family and friends
Aali Ayson at Checkered Flag VW was great to work with. She was very responsive, knowledgeable, and accommodating with our schedule. Beyond this she is friendly and easy to talk with.
The customer service that Derek provided the best quality. Number one customer service representative in Checkered flag VA Beach. Derek is the best of the best!
Dylan was very professional, did not discuss a B.S. "mandatory" diagnostic fee like the service writer from Southern VW did when it was obviously a TDI warranty issue. In and out in a couple of days and everything done correctly (as far as I can tell).
Ryan made everything as smooth as possible and helped in every way he could. Outside of the car itself working with Ryan was my favorite part.
The young man that directed me where to park was very nice and polite. Derek, my service advisor, informative, nice, friendly and helpful. And Mike, the driver you all provided was great, I am so bummed that I had no cash to tip him because he was great and awesome!
